Care and maintenance

Watches are precious timekeepers that are meant to be worn every day. Mechanical watches house complex movements that require care in order to show the correct time over the years. For long-lasting enjoyment of a watch, it should be completely serviced every 4 to 6 years. We also recommend bringing your watch in once a year for our watchmaker to check its accuracy and water resistance as well as to inspect whether it has any external damage.

Our watch workshop

Our in-house workshop is equipped with the latest watchmaking technology. This enables us to offer a wide range of services: from more basic tasks, such as cleaning your watch, to special assignments, such as applying for an extract of the archives for your watch.

Our watchmakers have a broad knowledge and are happy to advise you personally.
Since the 1970s, we have built a renowned reputation as a partner of some of the world’s finest watch brands. Thanks to these long-standing relationships, we have developed close contact with numerous manufacturers of luxury watches and assimilated extensive know how in the watch market. We can therefore offer competent repairs and restorations for watches from almost all brands.

Our watch services include:

  • Accuracy testing and regulating
  • Water resistance testing
  • Calendar setting and function testing
  • Authenticity control
  • Battery replacement
  • Strap replacement (leather, fabric, rubber, metal)
  • Complete servicing
  • Restoration
  • Requesting an extract of the archives
  • Case and strap cleaning
  • Case and strap refinishing
  • Partial repairs

Watches FAQ

Why and how often should my watch be serviced??

Every instrument requires care and maintenance to function smoothly. Mechanical watches contain delicate movements consisting of hundreds of individual parts – and top-quality quartz watches also include numerous mechanical pieces. With time, the oil that ensures smooth friction between these individual parts can dry out or small particles of dirt might enter the movement and negatively affect its functionality. When the movement of your watch is professionally cleaned, lubricated and reassembled, your watch will once again show the precise time.

It is also important to know that wear and impact may also affect the watch case or the gaskets and hence damage the watch movement. When a watch is completely serviced, the case is cleaned and, if necessary, refinished and the gaskets are replaced.

Your watch should be completely overhauled every 4 to 6 years. Expenses for making a cost estimate of this service is charged if the customer decides not to have the repair carried out (the costs vary depending on the brand).

How often should I bring my watch to a watchmaker for inspection??

We recommend bringing your watch to watchmaker once a year to have the accuracy, the water resistance and the general condition tested and checked.

During such an inspection, the watchmaker also examines whether the watch has any external damage. If the watch has received a shock, the water resistance and the mechanism may be damaged. The earlier such an impact is detected, the less severe the effects on the movement might be. We offer this inspection free of charge.

How do I know how waterproof my watch really is??

Watch wearers often ask themselves how much water their watches can take without being damaged. Specifications found on the watch (in meters, feet or bar) do not directly indicate that the watch can be used when diving to the specified depth. This information refers to the static pressure the watch can withstand according to the water resistance test regulated by the DIN standard. Consequently, a watch marked with 30 meters does not mean you can use it to dive to a depth of 30 meters. In principle, it can be said that a “waterproof” watch is never entirely water resistant, but, depending on the way it is constructed, it’s resistance to humidity and water can vary.

Summarized, the water resistance of a watch can be categorized as follows:

3 bar/30 meters – Suitable for everyday use, including accidental splashes from rain drops or washing hands
5 bar/50 meters – Suitable for everyday use and showering
10 bar/100 meters – Also suitable for bathing, swimming and snorkelling
20 bar/200 meters – Suitable for high impact water sports and scuba diving

Different watches are designed for different daily routines and activities and this can be decisive when choosing your future timepiece. We are glad to take the time to advise our customers and help them find the right watch for their individual needs. We also recommend bringing in your watch once a year to have the water resistance checked and, if necessary, to change the gaskets, so that the original water resistance can be restored.

Is my watch magnetized??

If your watch is suddenly running very fast or very slow it could be that it has been affected by a magnetic field. Today, magnetism is present in many devices and can influence the accuracy of mechanical movements. To prevent magnetism in your watch, it is advisable to avoid direct contact with strong magnetic fields. Common magnetic field sources are speakers, magnetic clasps on smartphone covers or bags, refrigerators, induction stoves and airport scanners.

If your watch has been affected by magnetism, it can be examined and de-magnetized immediately in our workshop. We offer this service free of charge.

How long should my watch battery last??

Depending on the size, model and functions of a watch, its battery lifetime can vary. As a general rule, the battery should last about two years.
If the battery of your watch barely lasts one year, it could mean that your watch needs to be serviced. If the general condition of a watch movement has deteriorated, it tends to use more energy.

We offer a professional and precise battery replacement service. Thanks to latest technical advances and modern equipment, we can also check the technical data of your watch. This means, we can give you reliable information on how much energy your watch uses as well as the approximate battery life and the lower voltage limit.

We recommend only bringing your watch for a battery replacement to an official dealer or a workshop that you know is trustworthy.

What is the normal accuracy of a mechanical watch??

The time shown on a mechanical watch can greatly differ from the exact time. Every watch producer has different quality standards and regulations. As a general rule a mechanical watch should be accurate to +20 seconds per day and, on a daily average, a regulated mechanical watch should not be too slow.

Using technical equipment, we can test the accuracy of your watch in our workshop.