Privacy Policy

The protection of your personal data is one of our prime concerns. Therefore, we process your data responsibly and exclusively on the basis of the statutory provisions. In this privacy policy, we inform you about how your personal data is processed.

By using or accessing this website, you agree to the collection and use of your personal data according to the specifications set out in these data privacy guidelines.


1. General

This website is operated by Lohri AG, Neugasse 9, 6300 Zug.

We would like to point out that data transfer via the internet (e.g. when communicating via email) may have security flaws. Flawless protection of your data against access by third parties is not possible.


2. Personal data

Personal data is any information relating to an identified or identifiable person. Processing includes any handling of personal data, regardless of the means and procedures used, in particular the storage, disclosure, acquisition, erasure, keeping, modification, destruction and use of personal data. In particular, information that cannot be used to identify a natural person is not considered personal data.


3. Scope, purpose and legal basis of the data processing

The processing of personal data shall always be in line with Swiss Federal Act on Data Protection and the applicable laws and regulations. Furthermore, we process personal data in accordance with the EU General Data Protection Regulation (GDPR), insofar as and to the extent that the EU GDPR is applicable.

We process personal data for the time period that is necessary for the respective purpose or purposes. In the case of longer-term storage obligations due to legal and other obligations to which we are subject, we restrict processing accordingly.

Your personal data will only be processed if an applicable legal regulation allows this. The processing of personal data is based on the following legal grounds:

- Your consent: We will only process certain data based on your previously given voluntary consent, which you can revoke at anytime with future effect.

- Fulfilment of a contract or implementation of pre-contractual measures: In particular, in order to initiate or implement your contractual relationship with Lohri AG, we require certain data from you.

- Safeguarding legitimate interests: Lohri AG will process certain data to protect your interests or those of third parties, provided that your interests as the data subject do not outbalance in the individual case.

- Fulfillment of a legal obligation: We also process your personal data to fulfill legal obligations such as money laundering requirements or commercial and tax retention obligations.

In connection with the provision of some services, it may be necessary to provide certain data. We will inform you in advance in an appropriate manner which data this is (e.g. by indicating *mandatory fields). Without this personal data, we are generally not able to offer you our services. You can also provide voluntary information that is not necessary in order to place and carry out the order. The storage of voluntary information is based on our legitimate interests.

Specifically, when you use our services, personal data is processed for the following purposes and on the basis of the following legal grounds:

3.1. When visiting our website

This website can essentially be used without registration. Data, such as the webpages and files viewed, date and time, are automatically saved on the server for statistical reasons without being personally identifiable.

When you visit this website, information is automatically collected and stored in so-called server log files, which your browser automatically transmits to us. These are:

- IP address of the requesting computer
- Date and time of access
- Name and URL of the retrieved file
- Website from which access is made (referrer URL)
- Operating system of your computer and the browser used
- The country from which the website was accessed
- Name of your internet access provider

This data is anonymised and therefore cannot be attributed to a specific person. A joining of this data with other data resources does not take place. We reserve the right to retroactively examine this data if concrete indications for unlawful use become known.

3.2. Newsletter

If you would like to receive the newsletter we offer on our website, you will be required to give us your email address and, if applicable, further information via the entry form. This data is transmitted to us and will only be used to send the requested information and will not be given to third parties. With the registration for our newsletter, you are consenting to the processing of the data you are giving and to us sending the newsletter to the email address you have given.

After consenting to the recording of your data and of your email address and to using the latter to send you the newsletter, you may, at any time, revoke your consent by using the ‘unsubscribe’ link in the newsletter, for instance.

This website uses the services of DotDigital for sending newsletters, the provider is dotdigital EMEA Limited, No. 1 London Bridge, London, SE1 9BG, Great Britain (privacy policy: https://dotdigital.com/terms/privacy-policy/).

DotDigital is a service that allows, among other things, for the sending of newsletters to be organised and evaluated. When you enter your data for the purpose of signing up for the newsletter (e.g.: your email address), this data will be saved on the servers of DotDigital in the EU.

DotDigital enables us to analyse our newsletter campaigns. If you open an email sent using Active Campaign, a file that has been integrated into the e-mail (a so-called web-beacon) connects to DotDigital’s servers. As a result, it can be determined whether a newsletter message has been opened and which links the recipient possibly clicked on. Technical information is also recorded at that time (e.g.: the time of access, the IP address, the type of browser and the operating system). This information is anonymised and cannot be allocated to the respective newsletter recipient. Their sole purpose is the performance of statistical analyses of newsletter campaigns. The results of such analyses can be used to tailor future newsletters to the interests of their recipients more effectively.

If you do not want to permit an analysis by Active Campaign, you must unsubscribe from the newsletter. We provide a link for you to do this in every newsletter message. Moreover, you can also unsubscribe from the newsletter directly on our website.

The data is processed based on your consent. You may revoke any consent you have given at any time by unsubscribing from the newsletter. The legality of the data processing operations that have already taken place remains unaffected by the revocation.

The data that you have provided to us in order to receive the newsletter will be stored by us until you unsubscribe from the newsletter and will be deleted from our servers and DotDigital's servers after you unsubscribe from the newsletter. Data stored by us for other purposes (e.g. email addresses for the customer area) remain unaffected.

Further information can be found in DotDigital's privacy policy at: https://dotdigital.com/terms/privacy-policy/

We have concluded a so-called "Data Processing Agreement" with DotDigital, in which we oblige DotDigital to protect our customers' data and not to pass it on to third parties.

3.3. Contact form, email contact and telephone contact

If you send us enquiries via the contact form, your details from the enquiry form, including the contact details you provide there, will be stored by us for the purpose of processing the enquiry and in the event of follow-up questions. By sending a contact request, you are consenting to us processing your given data for the purpose of this communication.

Alternatively, you can contact us via the email address provided or by telephone. In the former case, the user's personal data transmitted with the email or the personal data according to the input mask are stored. The transmission of emails is unencrypted. The risk remains with the user.

You are responsible for the data that you pass on to us via the telephone. We recommend to not pass on any sensitive information. We only collect the personal data that you voluntarily disclose to us. To be able to answer your queries, it may be possible that we ask for additional information, for example your phone number, your email address, etc. We will only collect the personal data from you that is necessary in order to answer your queries of offering the service you are requesting.

The data is used exclusively for the processing of the conversation or for the on-site consultation.


4. Cookies and other technologies

4.1 Cookies

This website uses cookies. For example, we use cookies to temporarily save your entries when filling out a form on the website so that you do not have to repeat the entry when you call up another subpage. Cookies are small text files that make it possible to store specific user-related information on the user's terminal equipment while the user isusing the website. In particular, cookies make it possible to determine the frequency of use and the number of users of the pages, to analyze behavioral patterns of page use, but also to make our offer more customer-friendly. Cookies remain stored beyond the end of a browser session and can be called up again when you visit the site again. If you do not desire this, you may set your Internet browser so that it refuses to accept cookies, since most Internet browsers automatically accept cookies. However, you can configure your browser in such a way that no cookies are stored on your computer or that a message always appears when you receive a new cookie. In this way, an objection to the setting of cookies and the collection of personal data can also be implemented.

In addition, the storage of cookies can be achieved by deactivating them in the browser settings. Please note that in this case not all functions of our website can be used.

4.2. SSL/TLS encryption

This website uses SSL/TLS encryption for security reasons and to protect the transmission of confidential content, such as requests that you send to us. You can recognize an encrypted connection by the fact that the address line of the browser changes from "http://" to "https://" and by the lock symbol in your browser line.

If SSL or TLS encryption is activated, the data that you transmit to us cannot, as a general principle, be read by third parties.

4.3. Third party services

4.3.1. Advertising analysis tools

This website uses web analysis tools such as Google Analytics and DotDigital to analyze the use of our IT platforms. These tools are usually provided by a third party. As a rule, the data collected for this purpose is transmitted to the server of the third party using cookies. For this reason, depending on where the server is located, this data is sent abroad.

You can permanently object to the collection of data by DotDigital and Google Analytics using cookies and the setting of cookies by accordingly preventing the storage of cookies through your browser settings.

You can also prevent Google from collecting the data generated by the cookie and related to your use of the website (including your IP address) and from processing this data by downloading and installing the browser plug-in available under the following link: https://tools.google.com/dlpage/gaoptout?hl=en

You can find further information about the data protection regulations of DotDigital and Google Analytics at the following internet address:

https://dotdigital.com/terms/privacy-policy/

https://policies.google.com/privacy?hl=en

4.3.2. Google applications

This website may use Google Maps to embed maps, Google Invisible reCAPTCHA to protect against bots and spam, Google WebFonts for consistent font display, Google Tag Manager to manage website tags, and YouTube to embed videos.

These services from the American Google LLC use cookies, among others, which transfer data to Google in the USA, whereby we assume that no personal tracking takes place in this context simply through the use of our website. 

Google has undertaken to ensure adequate data protection in accordance with specific provisions. For more information, see Google's privacy policy (https://policies.google.com/privacy?hl=en).


5. Social media

Our website contains links to social networks such asFacebook and Instagram.

When you visit our pages with Facebook plugins, a connection is established between your browser and the Facebook servers. During this process, data is already being transmitted to Facebook. If you have a Facebook account, this data can be linked to it. If you do not want this data to be linked to your Facebook account, please log out of your Facebook account before visiting our website. Interactions, in particular the use of a comment function or clicking a "Like" or "Share" button, are also forwarded to Facebook. You can find out more about this at https://de-de.facebook.com/about/privacy.

If you are logged into your Instagram account, you can link the content of our pages to your Instagram profile by clicking the Instagram button. This allows Instagram to associate your visit to our site with your user account. We would like to point out that we, as the provider of the webpages, have no knowledge of the content of the transmitted data or how it is used by Instagram. For more information, see Instagram's privacy policy: http://instagram.com/about/legal/privacy/


6. Transfer of data to third parties and abroad

In principle, we do not pass on any personal data about you to other persons both nationally or internationally, unless otherwise explicitly mentioned in these guidelines.

As an exception, data will be passed onto third parties if there is a legal obligation or consent to do so, if disclosure is necessary to assert, exercise or defend legal claims or for the processing of contracts and business activities, or on the basis of your consent. These include but are not limited to; logistics companies for shipping the goods and service providers or contractors used by us (e.g.: website hosting providers, trust companies, auditors, law firms, jewellery and watch manufacturers). Furthermore, personal data may also be disclosed to third parties if we are required to do so by law, court order or official regulations or if this is necessary to support criminal or legal investigations or other legal investigations or proceedings nationally and internationally.

Finally, your personal data may also be transferred in the event that some or all of the assets of our company have been acquired by one or more third parties as a result of a merger, sale, fusion or liquidation.

If data is transferred abroad, we will ensure that there is a sufficient level of data protection that is equivalent to that of the EU and Switzerland (e.g.: by means of standard contractual clauses).

If this website links to other websites for which we are not responsible, you should note that these websites have their own data privacy policies and terms and conditions, which may differ from these.


7. Data security

We cannot give a 100% guarantee, but we undertake to protect the personal data we collect as adequately as possible and have therefore taken appropriate organisational, physical, electronic, and technical security measures to protect the personal data provided from unauthorized or illegal processing and unintentional loss, destruction or damage.

We also limit access to personal information to those employees who reasonably need to access it in order to provide you with products or services, or to perform their job responsibilities.

Overall, Lohri AG is responsible for ensuring adequate security of personal data during processing in the centralized systems and for implementing appropriate protective measures and the basic data protection principles (e.g. through authorization management and access control, implementation of a deletion concept, privacy by design).

If you give your consent to assign a password for access to certain areas of our website, you are responsible for choosing a secure password and for keeping this password secret. You should choose a password that you do not use on any other website and you should not give this password to anyone.


8. Your rights

You have the following rights in connection with your data:

1. Right to information: You can request confirmation from us as to whether personal data relating to you is being processed by us. If such processing is taking place, you can request information about which personal data we are processing and that we use it in accordance with the applicable data protection regulations.

2. Right to rectification: You have the right to have us rectify and/or complete the processed personal data that concerns you if this data is incorrect or incomplete. We undertake to make the correction immediately.

3. Right to restriction of processing: Under certain conditions, you have the right to demand that we restrict the processing of your personal data.

4. Right to erasure: If certain requirements are met, you can demand that we delete your data immediately. The right to erasure may be excluded in individual cases.

5. Right to data transfer: You have the right to receive the personal data that you have provided to us in a structured, common, and machine-readable format.

6. Right of revocation: You have the right to revoke your declaration of consent under data protection law at any time. The revocation of the consent does not affect the lawfulness of the processing carried out on the basis of the consent up to the point of revocation.

7. Right of appeal: You can lodge a complaint with the supervisory authority. As a rule, you can contact the supervisory authority at your usual place of residence or work, at our headquarters or at the location of an alleged infringement.

8. Right to object to data processing based on legitimate interests: You can object to the processing of your personal data at any time for reasons arising from your particular situation, provided we process your data to pursue legitimate interests. In the event of a justified objection, we must refrain from any further processing of your data unless it is necessary for overriding, compelling and legitimate reasons or to assert, exercise or defend legal claims. The right to object may be subject to restrictions in accordance with the applicable data protection laws.

9. Right to object to data processing for direct advertising: You have the right to object to the processing of the personal data relating to your specific situation for reasons that arise from your specific situation. It is not necessary to specify a specific situation. This also applies to any profiling, insofar as it is connected with such direct advertising. In this case, we will no longer process the personal data relating to you, unless there are compelling legitimate grounds for the processing that outweigh your interests, rights and freedoms, or the processing serves to assert, exercise or defend legal claims.


9. Indications for parents and children

This website is aimed at fully capable natural persons residing in Switzerland or Liechtenstein. Children who are underage (minors) are prohibited from submitting their personal information to us or registering for a service. If it is determined that such data has been transmitted to us, it will be deleted from our database. The child's parents (or legal guardian) can contact us and request deletion or unsubscription. To do this, we require a copy of an official document showing the parental authority.


10. Adjustments

The Company may revise this Privacy Policy at any time at its sole discretion. Such changes are effective immediately upon being published on the website.


11. Contact information

If you have any questions about this privacy policy or the way we process your data, please contact:

Lohri AG
Neugasse 9
6300 Zug
Schweiz

Tel.: +41 41 710 30 14

E-Mail: [email protected]
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